You can place orders through our website or by phone @ 877-887-7948. Once an order is submitted we are unable to change or cancel the order. You will receive an order confirmation email once your order has been received. You will receive a shipping confirmation email once your order has been shipped. This will include the Fedex tracking number for your package.
If you have additional questions about your order, please contact Turtles and Tees Customer Service directly by email at [email protected]
Turtlesandtees.com accepts all major credit cards and Paypal. You will not be charged for any item until it has shipped from our warehouse.
SHIPPING METHODS AND COSTS
We currently offer three shipping methods:
If you need overnight shipping, please call Customer Service at 877-887-7948 Monday-Friday from 9am-1pm EST and you will receive a quote for same day rate. Delivery is guaranteed the next business day after processing for orders placed before 5:00pm.
Unfortunately, at this time we do not offer:
- Delivery to P.O. Boxes
- International shipping
- Saturday delivery
Orders shipping to Alaska, Hawaii and Puerto Rico cannot be sent using UPS Ground service. During check-out you must choose from our UPS Air services.
You will not be charged for any item until it has shipped from our warehouse.
RETURN INFORMATIONView our Returns and Exchanges policy page.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or submitted on the Turtles and Tees website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Credit/Debit Card Information
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you give us permission to do so.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
RETURNS AND EXCHANGES
Merchandise can be returned for a full refund within 30 days of the delivery date (retail orders only). Items marked FINAL SALE are not eligible for returns or exchanges at any time.
In the unlikely event that you receive a defective or incorrect Item from www.turtlesandtees.com, please report the items within 7 days of receipt and we will gladly replace or take back that item for a full refund at our expense.
Missing packages must be reported within 14 days from the stated delivery date, as indicated by UPS.com, in order to investigate and replace your order.
We will only accept returns for apparel items that have not been worn, altered or washed. ALL TAGS MUST BE ATTACHED. **Please allow 30 days for return/exchanges to be processed** Upon receipt of returned goods, Turtles ad Tees reserves the right to deny refund if the merchandise does not meet return policy requirements.
ALL ORDERS MUST HAVE A RETURN MERCHANDISE AUTHORIZATION # BEFORE BEING RETURNED OR EXCHANGED. Please contact customer service at custo[email protected] to obtain an RMA#. RMA#'s are valid for 30 days from date of issue. If items are not received within 30 days from date of issue no credit will be given and exchanges will be cancelled.
If you need your exchange in a hurry, feel free to contact us at 877-887-7948 and we will do our best to get your new products out to you expeditiously! You will be charged for the merchandise on its way out (shipping is on us, of course) and you'll be credited as soon as we receive your return. Please allow 30 days for returns/exchanges to be processed.
A one-time price adjustment will be granted on a Full Price item, when an original invoice or order confirmation from www.turtlesandtees.com is presented within 14 days of the purchase date. Items not purchased at Full Price are not eligible for price adjustments.
TERMS & CONDITIONS
Thank you for visiting turtlesandtees.com. The information below is provided to ensure that your experience on our website is one you'll want to repeat again and again. Turtles and Tees Co., Inc. ("Turtles and Tees") provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may "bookmark" a particular portion of turtlesandtees.com and thereby bypass this agreement, your use of this site still binds you to the terms. Turtles and Tees may revise this agreement at any time, so you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.
Limitation of Liability
Given the unpredictability of technology and the online environment, Turtles and Tees does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Turtles and Tees shall not be liable for damages of any kind related to your use of or inability to access this website.
It is our goal to present the most recent, most accurate and most reliable information on our website at all times. However, there may be occasions when some of the information featured on turtlesandtees.com may contain insufficient data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims as to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event that a Turtles and Tees product is listed at an incorrect price due to photographical error, typographical error, Turtles and Tees shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Turtles and Tees shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Turtles and Tees shall issue a credit to your credit card account in the amount of the incorrect price.
Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock may not and sometimes cannot be replenished. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on turtlesandtees.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner.
We have made every effort to display as accurately as possible, the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.